Rights and Responsibilities

  1. What you can reasonably expect while in our care, ie. Your rights
  2. What staff can reasonably expect from you, ie. Your responsibilities
  3. How you can help us to help you

What you can expect while in our care

You are entitled to a clear explanation by your Doctor of the following:

Your consent is required before any treatment can commence. By having yourself admitted to Liverpool Day Surgery, you have implied general consent for treatment. For operations, anaesthetics and some diagnostic procedures, your consent needs to be more specific, and for these Liverpool Day Surgery requires your written consent. This should only be signed if you feel suitably informed. You may withdraw your consent and refuse treatment at any time.

Before treatment commences, you are entitled to know in detail the likely costs that may be involved in any treatments or alternatives.

You have the right to know the identity and professional status of individuals providing services to you.

You are entitled to have the details of your hospitalisation kept confidential by all centre staff unless the law requires otherwise.

You have the right to privacy when undergoing any treatment or procedure.

You should expect safety and comfort.

Resources and support for people with special needs will be provided where possible.

Your responsibilities

Try to be well informed about your condition and treatment. Please ask questions if you are unsure or do not understand something.

You have the responsibility to provide, to the best of your knowledge, accurate and complete information about your present condition, past illnesses, hospitalisations, medications and any other matters relating to your health.

It is in your interests to comply with the prescribed treatment or care and the pre and post-operative instructions. If you do not intend to do this, inform your Doctor or the nurses attending to you at the centre. You will be responsible for your actions if you do not follow the prescribed instructions or refuse any treatment.

You should attend the recommended follow-up appointments, or advise those concerned if this is not possible.

You are responsible for the full cost of the services at Liverpool Day Surgery. The Doctor’s fees, in general, are partly reimbursed by Medicare. The centre’s fee are met by yourself, and is, either in part or fully, reimbursed by your private health fund if you are eligible.

Please show consideration for other patients, staff and property of Liverpool Day Surgery.

Please feel free to ask questions. By complying with your responsibilities, you are helping us to help you.

Your care in the centre

While we aim to deliver the highest possible standard of care, we realise that there may be times when you are unhappy about a particular aspect of your care or a service we provide to you. We would like to hear about it.

If a problem arises

In most instances, your Doctor or nurses at the centre will be able to assist you, so tell them first about your problem.

Should this be unsatisfactory, you should request to see either the Director Of Nursing or the Administrator. You may submit a written complaint to the Administrator of the centre. The management will investigate your complaint and advise you of the outcome or advise you of your options for further action should you be dissatisfied.

These include taking your concerns to the NSW Government Health Care Complaints Commission.

Do not hesitate to speak to us if you are not happy about any part of your treatment at Liverpool Day Surgery. Our Quality Management programme is aimed at making sure that you receive the best possible care. Your comments and suggestions help us achieve this objective.